Frequently Asked Questions

Find answers to common questions about our fondant toppers

How far in advance should I order?

We recommend ordering at least 2-3 weeks in advance for custom orders. Standard toppers can usually be prepared within 1 week. For rush orders, please contact us directly.

Are your fondant decorations edible?

Yes! All our fondant toppers are made from 100% edible, food-safe ingredients. However, many customers choose to keep them as keepsakes due to their detailed craftsmanship.

How should I store the toppers before use?

Store in a cool, dry place away from direct sunlight. Keep them in an airtight container to prevent humidity damage. Avoid refrigeration as moisture can affect the fondant.

Can you create custom designs?

Absolutely! We love creating custom pieces. Contact us with your ideas, theme, or color preferences, and we'll work with you to create the perfect topper for your celebration.

What is your cancellation policy?

Orders can be cancelled within 24 hours of purchase for a full refund. After work has begun on custom orders, cancellations may be subject to a fee depending on the progress.

Do you ship internationally?

Currently, we ship within the United States. International shipping can be arranged for certain items - please contact us for details and shipping costs.

How are the toppers packaged for shipping?

Each topper is carefully packaged in protective materials and shipped in sturdy boxes to ensure they arrive in perfect condition. We take extra care with delicate pieces.

What if my topper arrives damaged?

While rare, if your topper arrives damaged, please contact us immediately with photos. We will work with you to either provide a replacement or issue a refund.

Still Have Questions?

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Helpful Tips

Storage Tips

  • Keep toppers in a cool, dry place away from direct sunlight
  • Store in an airtight container to prevent humidity damage
  • Avoid refrigeration as condensation can affect the fondant
  • Handle with clean, dry hands to prevent fingerprints

Placement Tips

  • Place toppers on your cake just before serving for best appearance
  • Use a dab of frosting as "glue" to secure toppers
  • Arrange toppers on a smooth, frosted surface
  • Keep toppers away from candles and open flames

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